Community Radio Castlebar has a licence from the Broadcasting Commission of Ireland to provide a community radio service to Castlebar and the surrounding environs and was established in June 1995. The station broadcasts seven days a week, 24 hours per day.
In June 2007 the station was awarded a further ten year licence for the period 2007 to 2017 on the basis of the business plan submitted to the Broadcasting Commission of Ireland. A further licence for the period 2017-2027 was awarded to CRCfm in Februry 2017.
The station is managed by a company by limited guarantee which has a board of thirteen directors elected from the general membership. The membership is made up of three groups representing local statutory agencies, voluntary and local business groups and individual members of the community.
The CRCfm mission statement is:
"The service should reflect the needs in the local community as well as educate, entertain and inform its listeners"
CRCs strategic goals as outlined in its submission to the BAI are as follows:
To own and manage its own broadcasting service
To provide access to radio broadcasting for individuals, groups and organisations in the community
To develop local talent and encourage creativity
To offer training opportunities in broadcasting to those members of the community who wish to develop media skills
To provide information on a wide range of topics of community interest
To contribute to the potential for development and improve the quality of life in the community
To create opportunities for employment
To operate CRCfm as a financially viable project
CRC moved to new premises on Lower Thomas Street in the centre of Castlebar on 29th December 2016 and is completing a purpose built facility with three studios - any of which can be used as a live studio.
Programming is very much community based, mixed in with other topics of general interest to the listeners and this is broken down into fifty five percent music, with a broad range including pop,country classical,middle of the road traditional and a range of specialist music such as jazz and other genres.
The remaining forty five percent of programming is devoted to community issues, current affairs, magazine and specialist programmes in education, health, environment sport and the Irish Language.
The station has received national recognition for its work in the area of educational broadcasting, having developed programming for people with literacy difficulties and through its distance education project
Survival English for non Irish nationals.
In addition, there has been a particular focus on specific target groups such as active retirement groups, women’s groups and young people.
The station was also involved in the past with the European Project
NOW - New Opportunities for Women, during which fifteen women completed a radio broadcasting course.
The station regularly engages in outside broadcasts from within the community and focuses on special community events.
Each year the station organises training for volunteers in co-operation with Mayo Vocational Education Committee, Further Education Services and many of the stations volunteers have joined CRCfm as result of these training courses. New volunteers are given induction training in the station before going on air.
The station raises its income mainly from donations from local bodies, grant aid from funding bodies and limited advertising and sponsorship (limited by BAI). A number of fund raising activities are organised annually as well. A membership scheme also is also in place.
Staffing in the station is supported by grant aid from POBAL through a Community Services Scheme and by the participation of over fifty volunteers.
The Board of Directors at CRCfm are responsible for the overall operating strategy and policy of the company, ensuring that the station is in compliance with all its statuary obligations and overseeing the control, management and delivery of the service.
CHAIRPERSON: JACK LOFTUS
COMPANY SECRETARY: ANGELA FAULL
STATION MANAGER: ANGELA FAULL
The management structure is designed to facilitate feedback from, and interact with the community. The structure involves a number of sub committees appointed by the board to contribute to the operation of the service. A Grievance committee is activated when necessary, comprising two company directors, one staff member and two independent members.
CRCfm broadcasts 24 hours per day to an area in and around Castlebar, populated by more than 30,000 people from various backgrounds.
CRCfm maintains the key aspects of access, participation and volunteerism to the forefront in the day to day operation of the station,
Sometimes it's hard to catch the live broadcast of your favourite programme - or you just might like to hear it again. So here's your chance to catch up.
The following notice outlines our obligations under the EU General Data Protection Regulations (GDPR), The Data Protection Acts 1988 & 2003 ("The Acts") and Statutory Instrument Number 336 of 2011 European Communities (Electronic Communications Networks and Services)(Privacy and Electronic Communications) Regulations 2011 ("SI 336/2011").
The personal data we collect will be used for the following purposes:
• To establish a contact base for guests for future programming
• To procure feedback from individuals and groups
• For student work and transition-year placements
• For delivery of courses
• For fundraising ventures
• To establish contacts for advertising sales
Our legal basis for processing the personal data:
• Contractual necessity
• Compliance with legal obligations
• Legitimate interest of CRCfm Clg.
• For fundraising ventures
• To establish contacts for advertising sales
Third party requests
CRCfm Clg. will not pass on personal information to a third party without first establishing consent from the data subject.
CRCfm Clg. takes its responsibilities in regards to data security seriously. CRCfm Clg. will endeavour to apply measures to comply with the GDPR to the best of our ability. These measures will include technological security, staff training, staff and public awareness and regular reviews.
Accurate, complete and up to date information
CRCfm Clg. aims to hold only accurate, complete and up to date data. Persons may update their data via email or by contacting the station directly. CRCfm Clg. may also contact individuals/groups directly to update information.
Adequate, relevant and not excessive
CRCfm Clg. will not collect more data than is necessary for the purpose for which the information is collected. Data which is excessive or no longer relevant will be deleted.
Data Retention Period
CRCfm Clg. will retain personal information only for as long as is necessary for the purpose for which it was collected.
Right of access and right of rectification or erasure
A request can be made in writing to the station. CRCfm Clg. will respond within 40 calendar days of receipt of the request.
This website is provided “as is” without any representations or warranties, express or implied.
CRCfm makes no representations or warranties in relation to this website or the information and materials
provided on this website.
Without prejudice to the generality of the foregoing paragraph, CRCfm does not warrant that:
* this website will be constantly available, or available at all; or
* the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. [If you require advice in
relation to any [legal, financial or medical] matter you should consult an appropriate professional.]
Limitations of liability
CRCfm will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation
to the contents of, or use of, or otherwise in connection with, this website:
* [to the extent that the website is provided free-of-charge, for any direct loss;]
* for any indirect, special or consequential loss; or
* for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if CRCfm has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit [NAME'S] liability in respect of any:
* death or personal injury caused by CRCfm's negligence;
* fraud or fraudulent misrepresentation on the part of CRCfm or
* matter which it would be illegal or unlawful for CRCfm to exclude or limit, or to attempt or purport to exclude or limit,
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer
If you do not think they are reasonable, you must not use this website.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not
affect the enforceability of the other provisions of this website disclaimer.
We aim to deliver the best possible service to our listeners. We also aim to ensure that our programming is compliant with the requirements set out in the Broadcasting Act, 2009 and broadcasting codes published by the Broadcasting Authority of Ireland (1)
We welcome and will engage with all feedback, both negative and positive, from our listeners concerning any aspect of our service.
We are obliged under the Broadcasting Act, 2009 to have in place a Code of Practice for handling complaints from our listeners. This Code of Practice sets out and explains our complaint process for listeners and ensures that we deal with complaints in an effective and efficient manner. It should be noted that the Code of Practice only relates to certain categories of complaints as detailed below.
1. What can I complain about?
You may submit a complaint to us if you are of the opinion that a broadcast or part of a broadcast on our service has breached one or more of the following obligations:
We will ensure that our news programming is objective and impartial without any expression of our own views.
(ii) Current affairs
We will ensure that our current affairs programming is:
- objective and impartial without any expression of our own views; and
- will treat the subject matter and all interests concerned fairly.
If we cannot achieve fairness, objectivity and impartiality in one current affairs programme, we will do so in related broadcasts that will be broadcast within a reasonable period of each other.
We will ensure that our programming does not contain any content which may reasonably be regarded as
- causing harm or offence;
- tending to promote, or incite crime;
- tending to undermine the authority of the State; or
- unreasonably encroach upon the privacy of an individual.
We also will ensure programming is in compliance with the BAI Code of Programme Standards
(iv) Commercial Communications
All commercial communications broadcast by us will be in compliance with the BAI General Commercial Communications Code and the
BAI Childrens Commercial Communications Code
If you have a complaint that does not fall under the categories set out in (i) to (iv) above, we would invite you to avail of our feedback/complaints facility at email@example.com
If your complaint concerns alleged defamation, you should refer to the BAI Right of Reply Scheme
The BAI codes can be accessed at www.bai.ie or are available on request from the BAI offices.
2. How do I make a complaint?
You can first contact us by telephone, email firstname.lastname@example.org or letter and inform us of your complaint. A member of our staff will contact you to discuss what concerned you and attempt to resolve the matter to your satisfaction. If we cannot resolve your complaint to your satisfaction, and you are satisfied that your complaint is covered by this Code of Practice, you should submit the following details in writing (letter, fax or email):
·your name and address;
·the category of complaint; (please refer to the categories of complaints in ‘What I can complain about?’ above)
·the date, time and channel of broadcast;
·the name of the programme, news item or advertisement/commercial communication that you have viewed/heard and which is the subject of your complaint; (2)
·detail exactly what, in the broadcast, concerned you;
In order for your complaint to be accepted and considered, it must include the above details and must refer to a programme, advertisement or other form of commercial communication already broadcast on our service.
To assist complainants a ‘Programming Complaint Form’ is available to download from our website HERE. For complaints relating to commercial or advertising output you should use the form HERE An on-line complaint facility is also available on our website at www.crcfm.ie
If, by reason of disability or other good reason, you are unable to submit the complaint in writing, please contact us and we will assist you to do so.
Community Radio Castlebar is committed to protecting the rights and privacy of individuals in accordance with the Data Protection Acts 1988 - 2003.
We will not accept complaints which we deem to be of a frivolous or vexatious nature.
3. How soon should I make my complaint after the broadcast?
The Broadcasting Act, 2009 requires you to make your complaint not more than 30 days after the date of broadcast:
(a) if your complaint relates to one broadcast, 30 days after the date of that broadcast;
(b) if your complaint relates to two or more unrelated broadcasts; 30 days after the date of the earlier or earliest of those broadcasts;
(c) if your complaints relates to two or more related broadcasts of which at least two are made on different dates; 30 days after the date of the later or latest of those broadcasts.
Complaints submitted outside of these time periods cannot be considered.
4. Where should I send my complaint?
You should submit your complaint to the following address:
Ms. Angela Faull,
Community Radio Castlebar,
Fax: 094 902 7442
5. What will happen to my complaint?
Once we have accepted your complaint we will work to resolve the issue/s as soon as possible. Your complaint will be carefully considered, investigated if necessary, and responded to in writing by our Station Manager or a senior member of our programming team.
·We will write to you to acknowledge receipt of your complaint within 7 working days.
·We will consider the issues raised in your complaint.
·We will listen to the programme/broadcast item identified in your complaint.
·Where appropriate, we will consult with any party to which your complaint relates, for example, the advertiser, the presenter or programme maker, to give that party an opportunity to provide observations and comments in relation to the issues raised by you.
·We will provide a response to your complaint which will, as far as possible, address all of the issues/concerns you have raised. We will set out the reasons for our decision on your complaint.
This response will be sent to you within 21 days from receipt of your complaint.
6. What are the potential outcomes for my complaint?
We may uphold or reject a complaint. Upholding a complaint means that we believe that our programming did not comply with our obligations covered by this Code of Practice. Rejecting a complaint means we believe that our programming was in compliance with our obligations.
If we uphold your complaint, we will seek to resolve it to your satisfaction in an agreed manner. The manner of resolution will be decided on a case by case basis but may include an apology, correction, clarification and/or the offer of a rebuttal.
7. The role of the Broadcasting Authority of Ireland
If we have not responded to your complaint within 21 days or if you are not satisfied with our response, you can refer your complaint to the Broadcasting Authority of Ireland. The BAI will consider the complaint and may carry out an independent review of the complaint and our response. Information on how to refer a complaint to the BAI is available on the BAI website at www.bai.ie or from the following address:
Broadcasting Authority of Ireland
2 - 5 Warrington Place, Dublin 2
Phone: (01) 6441200
Fax:(01) 6441299 E-mail:email@example.com
8. Record of Complaints
We are required under the Broadcasting Act, 2009 to keep a record of all complaints submitted in accordance with this Code of Practice for twoyears. We are also obliged to provide these records to the Compliance Committee of the BAI if the Committee so directs.
Our records will include copies of your complaint, our response/s and the audio copies of the broadcast material.
(1) The Broadcasting Authority of Ireland (BAI) was established on October 1st 2009, as an independent regulator for radio and television broadcasters in Ireland. Its functions, roles and responsibilities are set out in the Broadcasting Act, 2009.
(2) CRCfm is not obliged to send you a copy of any broadcast. You yourself should have heard/viewed the broadcast in question if making the complaint.